Privacy policy

Preamble

Oxygène Granby is subject to the Act respecting the protection of personal information in the private sector.

Oxygène Granby recognizes the importance of respecting privacy and commits to limiting the collection of information to what is necessary. This policy aims to inform you of the guidelines established to protect the personal information you entrust to Oxygène Granby, through the Web or any other means, all in accordance with the law.

1. General Principles

In the course of its activities, and with your consent, Oxygène Granby may collect personal information to use for the purposes described in section 6.

The aim of this policy is to clearly explain how Oxygène Granby collects and processes your personal information.

This policy, as well as practices concerning the management of personal information, applies to the entire organization, including all employees and volunteers of Oxygène Granby.

2. Definition

Personal information is information concerning an individual which allows them to be identified, either directly or indirectly. Regardless of its medium or its accessibility form (written, graphic, audible, visual, computerized), all personal data is covered by this policy. However, this does not include professional contact information and data that has been anonymized for legitimate and serious purposes.

3. Consent

Your consent to the communication or use of your personal information must be given explicitly. It will be valid for the purposes stated in this policy as well as for the specific purposes mentioned at the time of consent, if applicable. Consent will be valid for the duration required to achieve the objectives specified in the consent or the purposes specified in section 6 of this policy. Your consent can be withdrawn at any time, as indicated in section 8.3. of this policy.

4. Personal information that Oxygène Granby may collect about you

Oxygène Granby may collect, hold, use, transfer, and communicate different types of personal information about you, which are grouped as follows:

Identity Data: first name, last name, title, username or similar identifier, date of birth, gender, marital status, and details on a valid identification document, including a driver’s license;
Contact Data: postal and/or delivery address, billing address, email address, and phone number;
Payment Data: credit or debit card details and checks;
Service-related Data: details about the services you have obtained from Oxygène Granby;
Technical Data: Internet Protocol (IP) address, connection data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access our websites;
Usage Data: information on how you use our website and services;
Marketing and Communication Data: preferences in receiving communication from us and our third parties, and communication preferences. This helps us manage our relationship with you and ensures that you only receive communications that are relevant and tailored to your preferences;

5. How Oxygène Granby collects your personal information

Oxygène Granby collects various personal information in several ways.

5.1. Information you provide to us

The collection of personal information mainly takes place when you use the services of Oxygène Granby and when you voluntarily communicate the personal information of your patients (who must have given you permission to do so).

5.2. Automated technologies or interactions

When you interact with Oxygène Granby’s website, technical data about your equipment, actions, and browsing patterns may, with your consent, be collected using cookies and other similar technologies.

The use of cookies is a common practice. They are files that contain certain data about the person visiting a website. Cookies are stored on the user’s computer or on the hard drive of another device; they allow Oxygène Granby to tailor your experience each time you visit our websites. If cookies remain disabled, some functions of our websites will not be accessible.

5.3. Information from third parties

Oxygène Granby occasionally receives information about you from third parties, as indicated below:

Analytics providers such as Google Analytics;
Advertising networks such as Facebook, Instagram, YouTube, and LinkedIn;
Search information providers such as Google;
Publicly available information concerning you.

Purposes of collecting personal information

The personal information you provide to Oxygène Granby will be used exclusively for the following purposes:

To allow the analysis of your patient’s dental record, with the aim of proposing an appointment to them or to share our expertise concerning them.

Use, storage, and disclosure of your personal information

7.1. Use of your personal information

Your personal information will only be used for the purposes for which they were collected, as specified in section 6.

7.2. Storage of your personal information

Your personal data will be stored confidentially for as long as necessary concerning the purposes for which they were collected, including to meet any legal, accounting, or reporting requirements.

Your personal information will either be stored physically at the premises of Oxygène Granby, digitally on the computer equipment of Oxygène Granby, or digitally in the cloud system used by Oxygène Granby.

Oxygène Granby ensures the protection of your personal information at all times, using appropriate security measures, whether they are physical, organizational, or technological. Also, Oxygène Granby ensures limiting access to personal information to authorized individuals, according to the security levels specified in section 7.4.

7.3. Disclosure of your personal information

Oxygène Granby may disclose your personal information to third parties in the following cases:

Upon request from your patient, to inform a second general dentist or to seek expertise from another dental specialist;
To a specialist deemed necessary for analyzing your patient’s record, and with their approval.

7.4. Accessibility by staff

Oxygène Granby has taken measures to ensure the highest protection of your personal information.

Your Legal Rights

8.1. Right of access to your personal information

Oxygène Granby allows you, subject to the conditions and exemptions provided by law, to access the personal information it holds about you. Upon request, Oxygène Granby will inform you of the personal information held and how it is used, and will allow you to review it.

8.2. Right to correct or delete personal information

It is possible to correct personal information that Oxygène Granby has collected if this information is inaccurate, incomplete, ambiguous, outdated, or not justified by the purposes described in section 6 of this policy.

It is also possible to have any confidential information deleted that was collected in a manner not compliant with the law.

8.3. Right to withdraw consent

In cases where Oxygène Granby relies on your consent to process your personal information, you have the right to withdraw your consent at any time. However, this will not affect the legality of any processing carried out before you withdraw your consent. If you withdraw your consent, it may be the case that Oxygène Granby cannot provide you with certain services.

9. Request and Complaint

Any request for access, correction, or deletion or any complaint regarding the implementation of this policy must be made in writing and accompanied by proof of identity.

Please refer to section 11 to obtain the contact details of the person responsible for the protection of personal information.

Upon receiving a request or complaint, Oxygène Granby will strive to respond within 30 days. Occasionally, it may take up to 60 days to respond to your request, for instance, if it is particularly complex or if you have made multiple requests. In this case, Oxygène Granby will inform you.

10. Notification of changes to the privacy policy

Please regularly consult this section of the website https://www.millerwelds.ca/ to be aware of changes to our privacy policy.

11. Contact details and additional information

For any questions or comments regarding how Oxygène Granby processes your personal information, the data privacy policy, or to exercise any of your rights, do not hesitate to contact the person responsible for the protection of personal information, namely Stéphane Dumaine :

By email:
info@oxygenegranby.com

By mail :
461 rue Robinson Sud
Granby (Québec) J2G 7N3

12. Statement

Following the reading of this Data Privacy Policy and confirmation of adherence to it, any person affected by the collection of personal information about them declares that they understand they had the right to refuse Oxygène Granby from collecting this information about them and also confirms:

that they agree that Oxygène Granby collects and shares personal information about them to achieve the purposes described in section 6 of this policy;
that they agree that certain information about them may be transmitted to third parties or partners of Oxygène Granby, solely for the purpose of achieving the purposes described in section 6 of this policy;
that they understand that this consent is revocable.